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The Support Center The key to provding value added service to our clients is our support center experience
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Live Web Chat Award winning Web Chat functionality provides physicians with the capability to interact with a qualified agent on-line.
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E-mail Our e-mail platform allows agents to send e-mail from a web-based application where the clients control the content of the e-mail
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Inbound/Outbound Complete call center integration assures higher quality salesforce and physician interactions
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ORION has integrated live web chat technology into PharmaSalesBuilder in order to provide physicians an effecient online channel to gain access to important information.

ORION's award-winning chat2phone process assures that the entire interaction is seamlessly integrated into the PharmaSalesBuilder contact center. The Pharmaceutical sales force is armed each day with chat transcripts of the previous day's physician interaction. This access to the details of the chat provides the sales force with awareness of the physician's needs.

  • Effective Physician Channel
  • Pre- Determined Channed Responses Library
  • Efficient Physician "Channel of Choice" (2:1 Ratio of physicians to agents)

     

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    Marketing Capabilities The support center has the capability of delivering customized marketing to physicians in an opt-in environment.  These efforts range from e-mail and web servicing to direct mail campaigns.
    Interactive e-Detailing Web-based detailing provides 24/7 physician access to educational content
    Physician self e-detail is integrated into PharmaSalesBuilder salesforce portal
    Salesforce awareness of all e-detailing activity incurring in their territory
    Physician visit is more complete with better need awareness
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