Our inbound call center technology is built to accommodate large and sophisticated inbound clients.  The technology is flexible and expandable and integrates into ORION's CatNET platform, a hosted CRM application providing for:

- Call Routing by DNIS and Agent Skill Set
- Secure Agent Application with User Authentication
- Client Portal Provides Real-time Performance and Call Reporting
- Secure Call Recording Portal Allows Clients Web-Based Monitoring
- Export Reports to Excel and PDF with One Click
- Advanced Error Checking Assures Data Integrity

Hosted Application (web-based) No software Required!

Performance and Call Reporting is Searchable Providing Complete Visiblity into Program Metrics

Call Reporting Allows Real-Time Call Searches Giving Management Access to All Call Data Without Compromising Production DataBases

Web-Based Agent Application Delivers Enhanced User Experience, Improved Data Integrity, Flexible Scripting and Knowledge Base Integration

				Live Chat inbound capabilities  outbound call center  blended efficiencies  live web chat

News:
ORION Successfully Launches Hosted CRM Application For One of Nation's Largest Banks

ORION utilizes custom ACD solutions to provide 350-station call center in just 4 days.

More Information For ORION's Inbound ACD Platform

Specialinzing In :
Lead Generation/Inbound Sales
Customer Service and Support
Recall Efforts
Multi-Channel Capable
Help Desk
Surveys and Polls
DRTV
Bi-lingual Call Centers