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ORION Marketing Group, Inc. Is Awarded Prestigious American Teleservices Association “2006 Technovation Award” 10/11/2006 San Antonio, Texas – ORION Marketing Group, Inc., a leading provider of CRM and call center solutions, was awarded the prestigious American Teleservices Association’s 2006 “Technovation Award” for its Chat2Phone program at the ATA Convention and Expo in Orlando, Fla., on Oct. 10. Chat2Phone is a unique product that allows ORION’s live chat agents to provide targeted and relevant customer information while combining live chat with call back tracking software. Chat2Phone assures an enhanced customer experience and higher conversion rates. The ATA based their award not only on an extensive review of the product but also on interviews with ORION’s clients who have benefited from this product offering “To transform live web chat into an effective sales vehicle, we realized early on that agents must be able to provide targeted information to the customers based on their individual responses,” said Michael Seringer, VP of Operations. “Our Chat2Phone system combines a powerful tool that can quote product specifics at the customer level with an intuitive customer call back system which prevents customers from falling through the cracks,” Seringer said. In support of the software, ORION has also developed an extensive agent-training program that transforms chat from a customer service medium to an effective sales channel. ORION Marketing Group, Inc. is a leading provider of inbound, outbound and live chat CRM solutions. ORION operates call centers and provides training and consulting for leading Fortune 500 companies. The American Teleservices Association is the premiere industry trade organization for the teleservices and CRM industry. For more information about this press release contact: Michael Seringer, mikes@orionmkt.com (210) 694-4114 |
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