Online chat has been proven an effective customer service channel. Now the challenge presented to companies employing a real-time, chat technology is how to leverage chat into an effective sale vehicle that adds to the bottom line. To meet this goal, companies must first recognize that the online chat offers a unique opportunity to meet customer needs while compelling the sale.

ORION Marketing Group, Inc. as developed a proven best-in-class approach. By employing this process, ORION has effectively increased online sales volumes while providing invaluable visibility into the customer relationship.

Sales Focused Chat Agent Training

Chat2Phone

Three Customers To Every Chat Agent

What's New:

ORION's Chat2Phone Wins American Teleservices Association’s "2006 Technovation Award" 

Case Studies:
Beyond Customer Service…Using Chat To Drive Sales

Developing a Sales Culture In Your Chat Center

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• Sales culture that increases ROI
• Innovative Sales Focused Web Chat Training
• Enhanced Sales Reporting and Metrics
• Comprehensive QC Process that Assures Relevant Program Statistics
• Experience
• Efficient: One Chat Agent Can Sell Two Customers at Any Given Time
• Specialization in Financial, Healthcare, Online Retail and Computer Industries
• Leading Fortune 500 client list
• Bilingual Web Chat