Live Web Chat as too long been considered just another customer service channel. While many customer's enjoy the convenience while firms take advantage of the inherent efficiencies, few companies successfully profit on this customer experience by successfully compelling the sale.
ORION Marketing Group, Inc. has developed a innovative sales training approach that has been successfully deployed by major financial institutions. Our approach starts by creating a relevant and value-added chat experience with the customer. Once this trust is gained, we strive to compel the sale using: 1) Rich Product Information, 2) Assessment of Customer Need 3) Effective Close and/or "Call To Action."
What's New:
ORION's Chat2Phone Wins American Teleservices Association’s "2006 Technovation Award"
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The ORION WEB CHAT Advantage:
- Sales culture that increases ROI
- Innovative Sales Focused Web Chat Training
- Enhanced Sales Reporting and Metrics
- Comprehensive QC Process that Assures Relevant Program Statistics
- Experience
- Efficient: One Chat Agent Can Sell Two Customers at Any Given Time
- Specialization in Financial, Healthcare, Online Retail and Computer Industries
- Leading Fortune 500 client list
- Bilingual Web Chat
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